Booking Terms and Conditions
For the puposes of the following statement the terms we, us and our mean the owners of Casa Ladera.
- Booking
- Payment Of Balance
- Holiday Insurance
- Transfer Of Bookings By You
- Changes To Bookings By You
- Cancellation Of Booking By You
- Prices Include
- Prices Do Not Include
- Villa Servicing And Maintenance
- Villa Care
- Key Collection And Directions To Villa
- Complaints
- No Smoking Policy
In order to make a booking please complete and return a booking form, accepting on behalf of all your party the terms of these booking conditions. A deposit of 25% is required at the time of booking. A contract will exist between us when we have received your completed booking form together with your deposit and we have issued a confirmation invoice.
The balance of the price of your accommodation will be due no later than 8 weeks before your departure date. If we do not receive the balance before this time, we reserve the right to cancel your booking and retain your deposit in order that we have sufficient time to re-advertise and try to find other occupants for that time period. A reminder for the balance will not be sent.
Holiday insurance is not included in the villa price and we strongly advise that you take out travel insurance to cover cancellation, illness, loss etc with one of the many companies now offering this service.
Should you be prevented from travelling, you may make suitable arrangements with another interested party and transfer your booking to someone else. This transfer will only be accepted if submitted to us in writing along with a completed replacement booking form.
If, after a confirmation invoice has been issued, you wish to change departure date, add another person(s) or in any way alter your booking, we will do our utmost to make the changes subject to availability and provided that notification is received in writing from the person who signed the booking form.
You may cancel your holiday at any time providing that the cancellation is made by the person signing the booking form and is communicated to us in writing. If we receive cancellation notification in writing anytime more than 8 weeks before the time of departure then the cancellation charges made by us shall be equal to the deposit paid. If we receive cancellation notification at a time less than 8 weeks before the time of departure then the cancellation charges made by us shall be equal to the total villa price as stated on the booking form. In both cases a cancellation invoice will be issued to enable you to pursue a claim via your holiday insurance. If following cancellation the villa is subsequently occupied by a full paying party during the period booked by you, we will give you a full refund of the payments you have made to us.
Accommodation as confirmed on your confirmation invoice. Cleaning of the villa before your arrival and on departure. A weekly villa clean and laundering of household linen. Water, electricity and use of the air conditioning unless otherwise stated.
Flights, holiday insurance, transportation to and from your accommodation.
The swimming pool and garden have to be maintained by local tradespersons on a regular basis in order to keep them to an acceptable standard. This cannot always be done on changeover days and therefore we would appreciate your co-operation in vacating the pool and specific garden area on their arrival to allow them to carry out their work.
During your stay, you are responsible for keeping the villa locked when not in attendance. At the end of your holiday, you are responsible for leaving the property with all furniture and fittings, clean and in good working order and condition. You undertake to inform us of any damages to the accommodation or its contents during your occupation and to pay for any damage or missing items and excessive or unusual services we have to employ for restoration. A deposit of £50 is required at the time of final balance payment to cover loss or damage associated with the villa including keys and gate controllers. This will be repaid on your return home.
Guests will be sent detailed information on where to collect villa keys and directions from the airport on receipt of the balance.
If you have any problems during your holiday, please inform the contact person(s) identified in the villa information pack who will endeavour to address any issues. If your complaint cannot be completely resolved locally, please complete a customer feedback form available in the villa and send it to the address on the form. Our aim is to provide comfortable accommodation during your holiday and we would appreciate feedback from our guests in order that we can amend our service accordingly.
The majority of our clients are non-smokers and therefore we politely request that you do not smoke inside the villa.